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imagerunner advance DX diagonally fed sensor

wallace3
Apprentice

Every day, I have to scan in checks at my office, which're varying sizes. With my office's old printer, you could load them up, and they'd scan. Now, I'm getting "Originals may have been fed diagonally. Check the following:" Then it gives the option to "set sensor of diagonally fed originals to off temporarily," which I do. I cannot find a way to turn it off indefinitely. 

1 REPLY 1

Tiffany
Moderator
Moderator

Welcome to the forum!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.


If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

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