imagePROGRAF TM-350 Printer error 24

[banewman]

I keep getting the error code E24.  We called before and it was fixed.  We copied about 15 copies and I'm getting the error code again.  I checked the ink levels and they are still have enough ink to work, I can't even print when the printer is connected to the computer via a cable.

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account

Thanks! 

[PRINTGUY]

Good day, my machine is a TM350 im trying to scan and i plug in the usb but it keeps saying waiting for pc and the light is orange, after a while it shows an error 24, please help