imagePROGRAF TM-305 ERROR: Cannot Fill Print Head with Ink

[ebghb]

I have a imagePROGRAF TM-305 Canon Printer. I am persistently receiving an Error (no error code with it) that says "Cannot fill the print head with ink. Remove the ink tank and reinstall it." I've removed and reinstalled it close to 8 times, it thinks about it and gives me the same message. I've tried with a brand new ink cartridge and also shutting off the printer and turning it back on. I've cancelled the job that was going through as well. I cannot return to the home screen to run a print head cleaning. Please advise how I can get rid of this message and get the printer to accept the ink cartridge. 

[shadowsports]

Greetings,

It would be best to contact Canon Support.  They may refer you to a local dealer for assistance, but start with them.

Register your printer in your MyCanon account, then give support a call 1-800-652-2666

https://myprofile.americas.canon.com/us/