imagePRESS C810 Bad color printer after resolving error code

[carolynagarza]

We had an E000007-0021 error code.  Tech came out and found the upper fixing belt assembly was bad (had a tear).  We replaced the part and machine cleared the error.  For some reason, our color is not printing good now.  We ran a test from Service Mode and the colors look amazing; however, when we print a file / copy a file from the machine / print from a USB, the colors are bad.  These files have all been printed prior so they are not corrupt files.  Spot colors seem to print / copy fine.  I've done full auto gradation, color matching, and changed all toners.  Still no improvement.  Strange thing is the colors from auto gradation and tests from service mode look great.  Any help is appreciated.  Thank you in advance.

[Danny · Accepted solution]

Thanks for joining the conversation, carolynagarza!

While our forum community members are welcome to chime in, Canon does not provide direct support for imagePRESS-series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

[carolynagarza]

Thank you, Danny.  We had a technician come out.  We were unaware the Fiery can lose it's calibration over time.  The technician fixed using our spectrometer.  We appreciate your time.