iR-ADV C5240 . Print server - Jpeg formats getting stuck in queue while printing

[steffin]

We have Canon MFP model iR-ADV C5240, which is hosted from a print server. Whenever someone prints a .jpg file, it gets stuck in the printer queue "Spooling" and other jobs also get stuck .

Solution is to stop the spooler service in the server and delete the print jobs. Can anything be done, to fix this?

[Danny]

Hi, steffin!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

[hasfonseca]

Hi! I know it's been 6 years, but, did you manage to permanently solve this problem? I have the exact same issue with a couple of iR-ADV printers.

Thanks.