iR-ADV 4225 - Error Message 751 - Scan to Folder

[efenwick]

I have setup a shared folder on the C:\drive Windows 11 PC.  On the iR-ADV 4225 the user click the button Manage and it suppose to scan to a folder on the C:\ drive called Scan.  I double checked the computer name and folder name and these are correct.

On the iR-ADV 4225 the user tries to scan and it doesn't work.  The user can print just fine, but can't scan to the folder.  On the Windows PC I go to the iR-ADV 4225 web portal and I am able to review the error number and it shows 751.  

Any ideas on how to fix this?

[Danny]

Thanks for joining the conversation, efenwick!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

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