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canon iPF9400 over filled maintenance cartridge

USA0182
Apprentice

Hello all,

Reaching out here since the last eight or so techs haven't been able to resolve issues with our printer.

 

Currently this is what omaintenancecartridge.pngur maintenance cartridge looks like.

This is the third time it has happened within a two months span. We also have had issues with our L Printhead where the Mdot # does not reset.(shows last time it was changed 2020)

We have changed that more times I can count along with Techs. An the answer we always get is change the printhead. A lot of money has been thrown into the printheads and maintenance cartridge replacements.

 

Could this be a software issue by any chance?  Any and all help would be greatly appreciated. If its something we can fix I will gladly take on the task or relay it to whomever comes in to take a look at it.

1 REPLY 1

Michael
Product Expert
Product Expert

Hello,

Troubleshooting with our support group will be needed to narrow down the cause of your issue.  Please contact our support group at 1-800-423-2366 for additional assistance with this matter.

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