04-06-2022 05:09 PM
04-07-2022 08:30 AM
Hi, BrianC1969!
Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.
If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.
We hope this helps!
04-07-2022 09:55 AM
@Brian1969,
You'll waste a boatload of time trying to troubleshoot this, and will continue to have a non-functioning device. Danny's advice will get your issue resolved and get your machine running again. Contact a IR dealer in your area.
~Rick
Bay Area - CA
~R5 C (1.0.5.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10
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