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Pro2000 will not switch off

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Apprentice

Dear Brains,

I have a Canon Prograf2000 Large Format printer issue. I got an error message that related to a stuck cutter (I was printing with canvas and the roller cutter got jammed as the canvas wrinkled slightly) The first time I managed to switch the machine off and fix the issue. Several large prints later I get the same error message and same isue. I can see the cutter is stuck against some of the canvas.

This time printing has started (It had not the time before). I press the on off switch and the printer tells me to 'Wait a While' as it switches off. Well that was three hours ago and the printer is flashing orange with the same message. I know from experience Canon printers do not like being stopped mid print and I have had to throw away two Canon ipf5100 printers due to swirtching one off mid print and one when I changed a print head In both cases it seemed to cause an irepairable circuit board failure.


I am less sure what will happen with the 2000.
So does anyone have knowledge of how to resolve this safely?
I closed down Canon print utility and deleted the print that was being sent. I am not even sure about switching off my computer.
Canon will take an age responding, last time was 15 days so I am hoping someone here has the knowledge.

Many Thanks,

Chris

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

 I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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Apprentice

Thanks Arthur. I did mange to contact support. The advice was to turn it off at the mains which I duly did, leave it for a minute then restart. This took it through the 'boot up' and all seemed fine.. .until I tried to make a print and I received an error message. (sorry I can't remember which one but it said switch off then on again. This happened twice and I then got another error which basically menat leakage from the print head. Canon support told me I needed a new print head ( even though the use is quite low). Never cheap. £650 in the UK. I bit the bullet. It took three days to arrive and when I turned the printer on it booted up fine and 'touch wood' has allowed me to make prints! I will keep the print head as I feel working with Canon printers is like walking a tightrope.

Sadly my Canon ipf5100 will cost more than a new one to fix (CPU fault) This is the second one I have had to ditch for the same failure and I have about £1000 of ink. Never rains as they say! I will keep my eyes open for a second hand one.

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