ImageRunner C5560I III Scan and Send stopped working

[drgiardina]

I have had this copier for several years with no issues. Suddenly the scan and send doesn't work. I have about 10 email addresses and only one of them works. NOTHING HAS CHANGED! One day I went to scan and send to a person in the contacts that I scanned and sent to the day before and suddenly it would not go through. One email address still works fine. The working email address is the same @ as many of the others.

Any ideas on how to fix this?

Thank you and appreciation for your help.

[Danny]

Hi, drgiardina!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

[drgiardina]

Hi and thank you for your response. I tried that number but they said they do not handle ImaRunner products. If any need help with ImageRunner product call 800-335-1385