IPF9400 Hardware Error

[evermeire]

I have the iPF9400 printer and it is displaying Hardware Error 03800500-2F41. Is this a printhead issue?

The two print I have installed show 3,000+ days each and 26,000+ Mdot.

Do I need to replace one or both of the print heads?

[evermeire]

So, I am not seeing this hardware on startup.  I was able to upgrade the Firmware to version 1.5.

Now, the issue is that the printer says the the left print head isn't recognize and to re-insert the print head.  I have done that a few times, with no luck.

I do have a brand new Canon printhead, but I didn't want to burn a $300+ print head, if the issue is actually something other than the print head.  I have checked the ink lines and the all look good.  There was a small air-bubble in one of the lines and I was able to use a syringe to pull out the air bubble.

Any other possible causes?

[Michael]

Hello.

For hardware errors such as the one that you described, we would have to advise that you contact our phone support group at 1-800-423-2366, Monday - Friday 8:00 a.m. - 8:00 p.m. ET (excluding holidays).  A live agent will be able to assist you in real time to help resolve this hardware error.

[techythekid]

I've been getting the Hardware Error 03130031-2F26 for the past few days. And I hear kind of a louder thump than you should hear, just before it codes. And the carriage is getting stuck on the left side of the machine.