How to retrieve older printer logs on a imageRunner Advance DX C359iF Series

[grumpyalbertm]

Hello,

I am trying to pull printer and copy logs from day one (Nov 2023) when I log into the printer it only brings up logs for a month only and not as far back as Nov 2023. if I set up the export file sharing through the printer will that pull the logs or am I out of luck?

[Danny]

Thanks for joining the conversation, grumptyalbertm!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!