Colorado 1650 - After restart, screen says "lost communication with controller -95"

[MattAtPlaton]

Hello.

We had a carriage crash on our Colorado 1650 that we couldn't clear. It was suggested to update the OS and restart. We did that thru the IP controller. After the restart, the screen just read "lost communication with the controller -95" and nothing further; no way to get past.

Any solutions at this point?

Thanks

Matt

[Danny]

Thanks for joining the conversation, Matt!

While our forum community members are welcome to chime in, Canon does not provide direct support for Colorado series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

[MattAtPlaton]

Thanks, will do.

[MattAtPlaton]

Problem was the controller board. $6000 later it's back up.