07-27-2023 10:01 AM
Looking for recommendations! Recently our Canon iPF8400se has been experiencing track marks. They seem to be mainly at the beginning of the print if we hold the paper down as it comes out. Otherwise, they carry down the whole print.
I have run the print head cleaning and also manually cleaned the print head which was just replaced a few months ago and suspect that the issue lies with these white rollers pictured below. We have cleaned the rollers and it still continues.
The track marks seem to only be an issue on our vinyl as we have run the same job on photo paper and there were no issues. We still have yet to test our larger roll of vinyl and matte paper, but it is on the to-do list. Suggestions would be much appreciated!
363512607_834161415089995_3013304107695305606_n.jpg
363007375_759361912545137_1967638330299921738_n.jpg
363510202_1340749866508845_5198049331306667200_n.jpg
363520159_833620978286357_7194331559767739090_n.jpg
07-27-2023 10:04 AM
Thanks for letting us know what Canon product you've got. The imagePROGRAF iPF8400SE is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
Hope this helps!
07/22/2026: New firmware updates are available.
EOS R6 Mark III - Version 1.1.0
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.