We had our canon through a service and the contract was up so we kept it. Not long after, we lost the ability to scan to email but still prints and scans. Is it possible that the service turned something off on their end? Along the line, I heard that there were issues with security through o365 but I don't know where to start to look for that. Anyone have any tips? Tricks? Or who I can talk to about getting the scanner working again? I cannot find any help on forums for this type of printer/scanner. Each step is a little different.
Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.
If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.
We hope this helps!
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