trying to connect canon MG 3522 wireless printer with no success

[us-1flbug]

i am  trying to connect my new canon MG 3522 wireless with no success, via wi-fi. can u help me please?

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use, as well as any specific error messages you may be running into.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[us-1flbug]

my computer is a toshiba satellite c55 series with windows 8.1 and 64 bit. thank you for your help.

[us-1flbug]

there are no error messages and the disk is in

[Ramona]

Hi us-1flbug,

You can try installing the drivers for the printer from the Canon USA website to ensure that the latest versions are installed. When installing the drivers, please ensure that any antivirus for firewall software that is on your computer is temporarily disabled, as these programs can sometimes block the printer from being detected on the network.  Once the printer is detected successfully, the protection software can be re-enabled. 

Please click here to go to the Drivers and Software page for the PIXMA MG3522. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "DRIVERS" section and click the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once the file has been downloaded, please double-click on it and follow the prompts to install the drivers on your computer.

Hope this helps!

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