Welcome to the Canon Community, HelpPhil!
Please use the following link to get a printout your Network Settings details: https://canon.us/4bCu3H0. Make sure it has your correct Network ID listed and check the Signal Strength listed on line 3-2-1 and let us know what it has listed.
Also, to have a better understanding of your issue, please let everyone know the operating system on your computer. Any other details you'd like to give will only help the Community better understand your issue.
If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount
Thanks!
