Hi, marie_g!
So that the Community can help you better, we will need to know exactly where you're seeing this message (is it on the printer's display or on your computer?) and under what circumstances it appears (does it appear specifically when you try to print or does it show all the time?). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
