07-29-2024 07:58 PM - last edited on 07-30-2024 11:33 AM by Danny
I cannot scan. ImageCLASS MF753cdw. Message cannot configure on Remote UI
07-29-2024 08:06 PM
Greetings,
Please give us some history on the printer. Was it recently installed?
Can you describe the set up process you performed?
What is the printer connected to and how?
What operating system version and build are you using the printer with?
Did you install drivers, if so which ones?
Are you trying to scan from a computer, or the printers control panel?
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
07-29-2024 08:32 PM
I’m scanning to send it to my email. It says Is not configured on remote UI
07-29-2024 10:27 PM
Greetings,
I understand now. Like a mobile device, cell phone or computer, your printer requires mail configuration and set up in order to send mail.
The printer is compatible with most email providers. Gmail, Yahoo, Comcast, M365, etc. What you will need:
Sending server address
Username
Password
Port number
Security method, encryption if required.
Here is an example:
GMAIL
Sending server: smtp.gmail.com
Username: typically your email address
Password: your account password
Port: 465, 587, 25, or 110 are typical
Encryption: SSL, TLS, etc
Note. If you use Gmail or M365, you will need to create an App password. All of these settings are input in the printer's Remote UI. All printers that have the ability to send documents or images via email work this way.
If you tell me the mail provider you plan to use, I'll help you with the settings. I am using Gmail on my devices MF644 / MF656 and it works well.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
12-12-2024 03:56 PM
I called Canon and they had me download the file titled DR_RegistryFix.exe_download.xml. I downloaded, unzipped, went to the directory and installed the file. No more problems since. It's under this link. Select your operating system and go all the way to the bottom to find the DR registry fix.
Canon Support for imageFORMULA R50 Office Document Scanner | Canon U.S.A., Inc.
12-12-2024 04:10 PM
Also, be sure to download the latest windows 11 updates yes, there is a fix for the scanner issue from the Microsoft side.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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