imageCLASS MF654Cdw Trouble installing software from CD

[Doughboy69]

I'm trying to download printer drivers to my pc from the cd disc I received with the new printer. It started to load drivers and now it has just stopped. Every once in a while the external disc drive with make a noise and turn green but nothing appears to be happening. I tried to download drivers online with no success either. I'm running Widows 11 and my computer is brand new (Lenovo). I was getting a firewall may be blocking installation or something to that effect also but I believe I was able to bypass this. I am not very tech savvy and would appreciate any suggestions.

[mreg]

The drivers are sitting right there in the Canon web site.  What do you mean by "I tried to download drivers online with no success?"  You don't have Internet access?  The drivers are right here:

https://www.usa.canon.com/support/p/color-imageclass-mf654cdw    

[koleykole]

I am having the EXACT same problem. Have you found a resolution?  To mreg, I believe what was intended to be communicated was that I too began the online driver and software download and it kept giving me the the message that the driver download failed and to try again.  I did it almost a dozen times in different ways, all to no avail. Any help??

[normadel]

What kind of CPU (processor) does the computer have? If it is an ARM processor, rather than an Intel or AMD,  there aren't yet drivers from Canon that are compatible. Many are encountering this problem with new computers.

[shadowsports]

@koleykole,

You're posting to another users topic.  Please start your own thread.  This ensures your issue gets the visibility it deserves. It is also not possible for you to mark an issue as solved unless you are the thread starter.  

In your new post, please include the model number of your device, and the operating system version and build you are using it with.  If it is an ARM based device, we'll need to know that as well.  Thank you in advance.