imageCLASS MF654Cdw - Lost IP address due to outage

[DanoJ]

I have not been able to print/make connection to my printer.  I recently had a power outage and believe that may be why. The initial IP setup was dynamic and I noticed the display on the printer, and portal now showed a different IP address.

I followed article ART111367 to assist with a Static IP replacement.  I re-entered the original IP address and am now having issues.  I have been able to make momentary connection to the printer with one computer, but not another one in my house which previously was connected. On the computer that I can connect with, I can only remain connected until the printer goes into sleep mode.  Once that occurs, I have to turn off the printer and once it's turned back on, the cycle continues.

I believe something is messed up with the IP address.  Other computers and phones detect the printer, but it shows as being offline.

Some assistance would be appreciated.

Thanks

[Stephen]

I understand how disruptive this can be! You've correctly identified the classic issue: a power interruption caused your ImageClass MF654Cdw to lose the static IP you had configured, reverting to a DHCP-assigned address that is now different. The solution is to reconfigure the IP address on the printer's control panel.

Solution: Reconfiguring the Static IP via the Operation Panel

1. On the printer's control panel (the touchscreen), press the Menu button (or the gear icon/Settings).

2. Navigate to Network Settings.

3. Select TCP/IP Settings.

4. Choose Manual (or Static) for the IP Address Mode.

5. Carefully enter your saved network details:

   • IP Address

   • Subnet Mask

   • Gateway Address

6. Select Apply/OK to save the settings. The printer should restart its network connection.

Troubleshooting and Pro Tips

• Pro Tip: Use DHCP Reservation. As an alternative to setting a static IP directly on the printer, we highly recommend setting a DHCP Reservation on your network router. The router will ensure your printer is always assigned the same IP, even after an outage. This is a superior method for most home and small office environments.

• Limitation: The printer does not have a battery-backed memory for all network settings. If the power loss was severe, some settings may need to be re-entered. If you cannot access the settings menu, you may need to try a full network reset first.

• If you find that your computer still cannot communicate with the printer's newly configured static IP, temporarily disconnect and reconnect your computer's network cable (or Wi-Fi) to ensure it clears any old, cached network data.

If you are unfamiliar with networking terms or are having trouble locating the correct menu options, please contact us directly.

---

Need more help with your network settings? Our support team is happy to help at canon.us/account or 800-OK-CANON (800-652-2666). Support is available Monday–Friday, 9am–6pm (ET).

---

 

---

Official Canon Sources

• ImageClass MF650 Series User Manual - Network Settings

• Canon Official Support Portal

[DanoJ]

Thank you for your response.  I did enter the original IP address that the printer was using, however I did not change the Subnet Mask and Gateway address.  I do not have record of those from my original setup.  Will those be different with a different IP Address?

[shadowsports]

Greetings,

DHCP configuration:

The IP address assigned to a device on your network is decided by the router.

If you want to use a static IP address you need to make this configuration change on the router.  Once an IP is reserved, you can leave the settings on the printer as DHCP because it will get the address you have reserved on the router.  All you have to do is power cycle the printer and when it reconnects the router will give it the IP you assigned.

Router - using address reservation or assigning a static IP:

Reserving an IP for a device is done by entering the network adapter's MAC address and binding it to an IP.  This way anytime that device attempts to connect to the network the router recognizes it and assigns it the IP you've reserved.  In the example below I've told my router to give an IP address of 192.168.1.99 to my printer who has the MAC address I specified.  

Using address reservation and static IP's is beneficial for persistent devices on your network.  These are devices which do not come and go (like printers).  The configuration only has to be set up once.  Moving forward it doesn't matter if the printer is turned off or unused for an extended period of time.  The router will always give it the IP address you have assigned.  You can ping it for confirmation.

Microsoft Windows [Version 10.0.26200.7462]
(c) Microsoft Corporation. All rights reserved.

C:\Users\itadmin>ping 192.168.1.99

Pinging 192.168.1.99 with 32 bytes of data:
Reply from 192.168.1.99: bytes=32 time=158ms TTL=64
Reply from 192.168.1.99: bytes=32 time=263ms TTL=64
Reply from 192.168.1.99: bytes=32 time=163ms TTL=64
Reply from 192.168.1.99: bytes=32 time=164ms TTL=64

I would also recommend that you install the printer as a TCP/IP device.  This identifies the device to your operating system (Windows or Mac) at its destination IP.  It will use that "destination IP" for communication.  See the example below (windows).  I have this printer installed as a TCP/IP printer.  This is the same IP address assigned to it on my router.  This can be done on MAC OS as well.

[normadel]

The Subnet Mask and DefaultGateway are the same as your computer's. So are DNS servers. You can see these by running the ipconfig/all command in Windows CMD.

How your router sets aside an IP address, or range of IP addresses to reserve for Static devices varies with different models. Consult your router documentation or tech support fro the supplier or anufacturer.

[DanoJ · Accepted solution]

I ended up calling the support line for assistance.   Had to reset the IP address and reconfigure.   Seems to be working now.

Thanks!

[normadel]

Glad to hear it's working now. 

Note: When you accept a solution, it should be a solution that someone gives you, not your own reply. That way we get "credit" for giving accepted solutions!