imageCLASS LBP612Cdw not found by my Mac or iPhone

[awinthro]

This printer has worked fine for a few years, but stopped working. I have tried to reinstall/update the software/driver on my iMac and laptop yet the printer is no longer available to be chosen on the list of recognized printers. It is working for another device in the house so I know it is possible. 

Please help with suggestions on why I can not print any longer from my devices, including AirPrint on the iPhone??

[Danny]

Thanks for joining the conversation, awinthro!

So that the Community can help you better, we need to know exactly which version of macOS is running on your iMac and which version of iOS is running on your iPhone. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[awinthro]

Hello, iMac is running Sequoia 15.1.1, MacBook is Sonoma 14.6.1 and iPhone is iOS 18.1.1

I have tried connecting by manually typing in the IP address of the printer as well... says they are not communicating. 

They are all on the same wifi network.

[mattdecoste]

I am having the same exact issue with the same exact printer and all of our Mac products, MacBook and iPhones. Did you ever get it solved? I'm about to toss this printer into a dumpster. 

[awinthro · Accepted solution]

After a lot of frustration, I did get things to work. We had recently upgraded to a new router. It turned out that the printer was connecting to a secondary wifi name on our network - one that is 2.4 ghz instead of the 5ghz one that is our main connection. Whenever I print something I make sure I am on that secondary wifi name coming out of our router. Canon customer service walked me through the whole thing and the person I spoke with was very helpful. I would recommend giving a call if you have time: 1-800-OK-CANON. Good luck!