04-26-2025
12:25 PM
- last edited on
04-27-2025
08:26 AM
by
James_C
I reently switched from xfinity wifi to verizon wifi and now my printer will not recognize me desktop and print. Printer is searching for a signal but won't connect.
04-26-2025 01:56 PM
Greetings,
The printer supports a 2.4Ghz broadcast that uses WPA2 encryption. Please ensure your new router/network supports these standards.
It might be helpful to create a dedicated 2.4 GHz broadcast configured with WPA2. You can do this by giving each broadcast a unique name. If all broadcasts use the same name, you can temporarily disable the 5, 6, or 7G broadcasts while making a connection then turn them back on. Many new routers come pre-configured for WPA3 encryption. You can use WPA3/WPA2 for backwards compatibility or WPA2. The printer cannot connect to a network that utilizes WPA3 encryption exclusively as this standard is not supported.
~Rick
Bay Area - CA
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