12-01-2013 10:50 PM
12-01-2013 11:18 PM
Hi, rjm1165!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer.
If this is a time-sensitive matter, please reach out to our technical support department through the link below for further assistance.
Thanks and have a great day!
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
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