i can not scan now that printer is on wifi mx410

[hawkins]

we have gone to wifi on our printers and they are not allowing us to scan anything now any ideas ?

[Ramona]

Hi hawkins,

So we can better assist you, please reply with what operating system is on your computer (version of Windows or Mac OS X).

If this is a time-sensitive matter, additional support options are available at Contact Us.

[merrymary247]

How far is the router from the printer? Have you selected the network version of the scanner? This walk-through is for the mac, but you would go into the preferences, general tab to select the network version on Windows as well. http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...