i-SENSYS MF3010 No Scan File Created

[Sirius1509]

Hello. I have a Canon i-SENSYS MF3010. When I try to scan with Tool Box version 4.9.1.1.mf18
(PDF format) I don't get a scan file created as a result. There are no errors in the process. I've tried changing the file path, changing the dpi, reinstalling the printer and scanner driver, but it doesn't work. If I scan as an image, the final file is created. Please tell me what the problem could be.

[Tiffany]

Welcome to the forum!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.