08-11-2016 09:57 PM
I am having trouble trying to connect my MG2900 printer to a new router? please help.
Thanks,
08-11-2016 10:24 PM
Hi, cookemc!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
08-11-2016 10:38 PM
I have an windows 10 computer.
08-13-2016 12:38 PM
Hello.
To reinstall the printer, visit www.canon.com/ijsetup and follow the prompts to connect the unit to your network.
If you experience any difficulties with the setup, find more help at Contact Us.
08-13-2016 11:30 PM
Hello,
I dont need to reinstall my printer my computer knows its there. but my printer is not connecting to my new router well. I thought I had it connected but then it started messing up again.
08-15-2016 03:22 AM
Hi cookemc,
To connect the printer to your network after a router or network change, you follow the same procedure as for a
first time install. A step-by-step walk through of the wireless setup is built into the installation routine of the software for the printer. There is also a wireless help guide that can assist you with reinstalling the printer; to view the guide, please click here.
Should you experience difficulty connecting the printer to your new router after reinstalling the printer, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
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