Please try the following to see if we can resolve your issue:
1. Click Start and open Programs/All Programs.
2. Go to Canon IJ Network Utilities.
3. Go to Canon IJ Network Scan Utility.
4. Open the Canon IJ Network Scan Utility.
Once this has been done, a small scanner icon should appear near your clock on the bottom corner of the screen.
Next, follow these steps:
1. Open the Canon IJ Scan Utility on your Desktop or the Canon Utilities listing of the Start Menu.
2. Click Settings.
3. Click the General Settings tab on the left. The icon resembles tools.
4. In the Product dropdown menu, select the Network version of the printer.
5. Click OK.
Once this has been done, try scanning from the IJ Scan Utility to test the connection.
This didn't answer your question or issue? Find more help at Contact Us.
You will want to ensure that you have the latest drivers for the printer are installed on the second computer to try and resolve the issue. The drivers and software can be downloaded from the Canon USA website here. Should you need detailed instructions for downloading the drivers, please reply with your operating system (version of Windows or Mac OS X), or, for more immediate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.