Why won't my Pixma MX410 work wirelessly? Blue light is on, but computer says it's offline.

[egghead8488]

I have repeatedly used the "easy setup" to get the printer on the network. sometimes it will work, but most of the time I am getting an error message that says that my printer is offline. It works fine if I connect by USB, but I bought it so I wouldn't HAVE to connect with a cord. I wanted a WIRELESS printer.

[jaypee]

Hi Michael,

As I mentioned in my first post, turning off and on does not work for me.

Thanks,

[jenhel]

I have also been having the same problem ever since I bought this printer. I have done all of the things that Canon says to do and NOTHING works. This is a flawed product and I think Canon should replace these printers with a new one that works (hopefully they read this board and work out glitches in their products!). Just to review: my printer is literally 15 feet away from my laptop with no obstructions whatsoever, there is no microwave running (or any other "waves" that might interfere), I have uninstalled and reinstalled printer software on 3 different occasions on TWO DIFFERENT laptops, I have unplugged and plugged, turned off and on, cursed at it, spoken nicely to it....AND NOTHING WORKS.

For those of you who read this who are looking for a wireless printer to buy, DO NOT GET THIS ONE. Until Canon makes it right.

[cherie]

I am sorry to hear of your trouble but am thankful to have seen your message because I too have EXACTLY the same problem.  I tried everything you did once with no luck.  You have saved me hours of time trying to fix this problem, which apparently is a defect in the printer and has nothing to do with what we are doing.  I'm going to give up rather than waste the time and start shopping for a new printer.  Very frustrating!

[MarkII]

Hi everyone!

With any wireless printer, there are several things that can impact a printer's ability to communicate with the computer or network.  Since each situation will be unique, please Contact Us for individualized network troubleshooting.

[jflo1100]

Have you guys figured out a fix? Seems like there is an common problem going on. Same as everyone else, I have turned on/off, unplugged. I have moved the printer from the basement to the upstairs so it's closer to the router. I had the same problem on our other laptop and i deleted and re-added the driver so many times, it won't re-add to driver. I ended up buying a cheap $50 HP at Walmart for that laptop but I haven't had any issues with connecting from any laptop, tablet, or smartphone so i end up using that printer a lot more.

I really don't want to spend an afternoon on the phone with the help desk. 

[tnip]

Me too, can't access it via either of the laptops. Blue light working fine, can print via USB cable. Used to work fine, now won't really frustrating. Even got virgin out thinking it was them, got a new hub, but made no difference whatsoever. Really frustrating canon. I have accessed online troubleshooting etc etc. It guzzles ink like nobody's business. Am thinking of buying a new printer, one that will work and would avoid buying canon again!

[knowitall1979]

Solved Issue!!!
Go into your printer and print out your Network Configuration, then use windows 8 to connect to it by IP address manually (DO NOT use the cannon software if running windows 8!!!) In windows 8 go to add a printer and after it doesnt detect it, you will then be able to add by name/ IP or manually. I select IP and set mine up within 1 minute. I hope this helps some of you out.

[mintmale1]

Had the same problem. Before you start anything try this.

1-When you try to print something an Icon of a printer appears in your bottom taskbar.

2-Double click on the printer icon and when it opens click on printer. Make sure that

"use printer offline" is "NOT clicked on" or your printer will say that your printer is off line

and not print.

Bought a new printed but decided to try and get my wireless Canon MX410 working.

I tried to re install it and when it asked me to try reinstalling again because of a failed attempt,

I first looked at the settings on the printer and this is how I fixed my problem.

1- Press the (Menu )button.

2- Keep pressing Menu till you get to (device) setting.

3- Scroll by pressing the right arrow under the plus sign

till (LAN setting) appears and press OK.

4- Now scroll again to find ( Wireless LAN setup)

press OK. Chose (easy setup ) when it come up, press OK.

5- A search comes up and ask you to select access point.

6- Chose the name you gave your router by scrolling and

press OK

7- Enter passphrase comes up. Enter your router's password now.

8- Use the star (*) on your printer's number pad to change CAPITAL,

small or numbers ( e.g... Ab1) to enter your password one letter or number at a time.

9- I continued the setup I first started and this time, for me everything was OK.

[ryder0442]

Thanks Knowitall1979!!!!!!!   I didnt want to sit on hold with customer service, get transfered multiple times, explain my story multiple times, etc etc....    Obviously there is an issue because the internet is full of this complaint. For the canon rep on this forum to say contact cust service is BS!!.  I have an expensive gaming router and FIOS internet. I am running windows 8 on a brand new laptop. I am sitting 5 feet from router. No reason it shouldnt work.   Knowitall1979 your solution worked. Thank you Thank You Thank You!!!!!

[andystep]

ANOTHER SOLVE.

Hi to all.  Same issue and hope this helps...

Couldn't understand why this was happening when blue light was on to say connected but showing as offline.

Realised after trying a few times that when sending to print I could select which printer I wanted to use.

For me this was a drop down box.

There were 2 printers (my model) the same and when I selected the other it worked wirelessly!!!

Almost like the software created 2 installations.  One for wireless and one for non?  

Interested to see if this works for anyone else.

Best of luck!