cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why does the printer disconnect from the wi-fi?

nicholsrobin
Contributor

Each day I need to confirm my LAN settings. Each day I need to re-enter my password to the Apple AirPort Extreme. Is this common with those who have OSX systems. I have not updated to Sierra, Canon has not been able to get that completed and I am having enough fun with the MX922

4 REPLIES 4

Patrick
Product Expert
Product Expert

Hi nicholsrobin,

 

The router will stop communicating with devices that have not been used in a certain period of time.  Disabling this feature will allow you to use your PIXMA MX922 after a period of inactivity.  Please refer to the router's user manual or contact the router's manufacturer for further assistance.

 

If you continue to have difficulties, please contact our support group using the following link:

https://www.usa.canon.com/internet/portal/us/home/contactus

If, as you say, the router stops commuicating with the MX922 why does it not stop communicating with my back-up printer (not a Canon)?

If, this requires additional assistance, why wouldn't Canon allow the end user the option of turning this on or off?

Good for you, nicholsrobin, for calling BS on Canon.  Thre is a plethora of other users with different printers all having same issue, in my case with airprint and mx892,  Seems a power save mode drops the connection.  To be fair once connection drops the router forgets the device OR the router will drop the connection after a given period even if jobs have been underway.  Static IP address may help but not if printer firmware is poorly written and drops the connection anyway.  You backup doesn't  suffer from canonware

I had a problem with HP Envy 4500 printer disconnecting, as well as a Wireless Doorbell. I added another wired router and created a new wireless network as an experiment. With the bell and the printer on this new wireless network, the problem went away. Not all routers are created equal.
Holiday
Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II