Trying to print to mg5420 from googlechrome book says printer is off line but isn't. suggestions

[nana1]

The documents I want to print are queued in the cloud print .  I set up the printer 3 different times  it did print before  when I tried again it won't .  PLEASE TELL ME IF I AN FORGETTING SOMETHING  

[nana1]

It shows queued in the cloud print.  It says the printer is offline. I have printed before.   We set up the printer agaian and still don't work.  I don't know what happened.  frustrating. Any suggestions please.

[Patrick · Accepted solution]

Hi nana1,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.