Trouble installing and removing IJ Scan Utility on macOS Sequoia

[dmorsberger]

I recently purchased a new Mac with Sequoia. I went to the Download page for the printing and scanning application and drivers of my MAXIFY MB2320. I downloaded and installed 'IJ Scan Utility2 Ver.2.4.2 (Mac)' as provided on the software download page. The install was successful yet the application will not launch and provides the following error, "A scanner driver supporting this software is not installed. Install it and try again."

Upon investigation I see that Canon reports that macOS Sequoia is not supported. 

As a result, I attempted without success to remove 'Canon IJ Scan Utility2'. I get the following error when I drag the App to the trash, 'The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again.'

1. Is scanning from the printer front panel to my Mac supported?

2. Is scanning from my Mac supported?

3. How do I remove the application? I do not want unsupported software on my new Mac. 

[dmorsberger]

Ping - I don't want this to get lost.

How do I uninstall on Mac Sequoia?

[Patrick]

Hi dmorsberger,

The MAXIFY MB2320 is not supported with macOS v15 (Sequoia).  You are eligible for Canon's Upgrade Program. This is for out of warranty units which are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

To uninstall an app from your Mac, please follow the steps provided by Apple:

https://support.apple.com/en-us/102610

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[dmorsberger]

Thanks Patrick. I will call to discuss an upgrade 

That is the process I have been using to delete the App. Here is the error I get when deleting the App.