TS6220 message: can't create output file. \win-ts 6200-1-2-n_mcd/msetup4.exe

[derbsny]

My TS6200 printer stopped printing, scanning all of a sudden.  I have rebooted; then followed instructions in the Canon manual but when I tried to download a IJ utility, I received the message:

can't create output file. \win-ts6200 1_2-n_mcd/msetup4.exe

I've searched this community but don't find the same message.  Can someone help?  

[SamanthaW]

Hello!

The TS6200 series has a few models in it. Will you please check the top and front of your unit for the specific model? That will help the community help you better! 

[derbsny]

The model is TS6220.

An update:  The printer is printing when using my iPhone.