TR8520 - cant find on the network

[emsantil2]

Tried looking through the community but cant find a solution. My printer suddenly can't communicate with the network. I noticed it as i tried to print and jobs sat in the que. Worked neither through my PC or smartphone. It's connected to my router which i can see on the printer screen and as a connected device when i check through my router. I've tried all solutions posted.

1. cycling router/printer on off (specifically turning printer off, unplugging router for several minutes, plugging back in and powering printer back on
2. I tried resetting to factory and reconnecting to the router. Successfully connected, but still no communication. 
3. I deleted all drivers. When I try to reinstall, the printer can't be found on the network (auto or manual search)
4. I disabled firewall
5. ensured frequency was 2.4GHz

Nothing I try seems to be working. Any suggestions?

[Stephen]

Hello there!

Welcome to the Canon Community!

Try the automatic setup software at https://canon.us/TR8520Setup 

It should automatically uninstall Canon drivers and software on your computer, install the most up-to-date drivers and software, and pair your printer with your WiFi network. 

Once you've done that, let us know how it goes.

If you need one-on-one, live assistance, visit https://canon.us/account to determine your support entitlements. 

[emsantil2]

Hi,

This did not work. I am stuck on step 2. The printer is still not detected on the network, despite being connected to the wireless router.