Suddenly printer won't print.. box says printer is offline.. has power, ink but won't print

[MDK]

Suddenly printer won't print.  box says printer is offline.  It has power and ink but won't print

[Danny]

Hi, MDK!

So that the Community can help you better, we will need to know exactly which printer model you're using, how it's connected to your computer (USB or wi-fi), and which operating system is on your computer (which version of Windows or Mac OS X). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[MDK]

I have a windows 8 computer.  The printer is a Canon PIXMA 6600 (I think)  I haven't been able to find proof.. It is wifi connected.  It worked yesterday morning and then last night it wouldn't work.

[Ramona]

Hi MDK,

We recommend reinstalling the drivers and software for the printer using the latest drivers from the Canon USA website to try and get your printer back online.  Please click here to go to the Drivers and Software page for the PIXMA MG6620 (uses the PIXMA MG6600 series drivers).  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the Full Driver and Software Package file, please double-click on the file and follow the steps provided to reinstall the printer wirelessly.

Hope this helps!

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