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Scanner mg5420 not working on macbook pro air

pantegra
Apprentice

I am a bit stumped right now.  I am trying to get my new MacBook air to connect to the scanner of my MG5420.  for some reason, I am not able to get the laptop to connect to the scanner portion.  I have installed the IJ scan utility2 v 2.3.8, IJ scan light, the ICA printer drivers, nothing works.  I thought maybe the scanner was broken so I installed the drivers on my Windows 10 machine and they work fine.  So the scanner is working as it should.  I tried to find the TWAIN drivers for mac but could not find them.  I even tried to connect to the printer via a USB cable, that did not work either.  I am getting really frustrated over this issue. 

 

What am I missing?  

 

Laptop is running mac osx 11.1.  

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi pantegra,

 

The PIXMA MG5420 is not supported with macOS v11 (Big Sur).  Because of this, there are no drivers available.  The last version that was supported was macOS v10.12 (Sierra).

 

The PIXMA MG5420 is compatible with Airprint, so you should be able to print and scan.

 

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30 PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

 

 

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