SELPHY CP1300- unable to connect to my Wi-Fi

[chubbygirlss]

i have not used my cp1300 for about three months. i wanted to print some photos today, but it seems have disconnected from my wifi. i have tried to reconnect it by clicking the wifi button --> via wifi network --> my network appears there , i clicked on the network name and then it says connecting, but then it says connection failed. 

i have tested all my other devices, they seems no issues for my other devices connecting to my wifi but only cp1300.

i have tried to reset the wifi setting, and to add my wifi again by going to search for an access point, but my wifi is not appearing there! i m not sure why ( as it seems all my other devices are able to detect the wifi) .

therefore i tried to use manual settings to add my wifi, after i keyed in my wifi name and password, it started searching and trying to connect but  connection failed. 

could you please advise how to resolve this issue?  

[Hugh-O]

I have the same issue. Does anyone (or Canon) have a solution for this? 

Hugo

[Zax]

Hey there!I have the same problem! Did you find solution??

[Patrick]

Hi Zax,

Because there are many reasons why this this could happen, for a quicker resolution to the connection issue you are experiencing, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.  A Technical Support Representative will be able to resolve this quickly for you.

[bcoley]

Did anyone find a fix for this?  I went to the cannon support link and they want to charge me $20 to get help.  Did anyone get help and it worked?