SELPHY CP1300 app collage setting stuck in 8 prints

[CherylB2]

SELPHY CP1300 printing 2 photos side by side

I cannot change my settings in the Selphy App under collage. It’s stuck in 8 Prints . 

[Danny]

Thanks for joining the conversation, CherylB2!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[CherylB2]

I am on an iPhone 12. When I go to try to print 10 photos I used yo be able to go into collage, select the setting of 2, 4 or 8 photos per sheet of paper and then eelect the photos and hi print. Now I cannot select any setting and when I select any number of photos it will only ever print them as 8 per sheet. This is using a selphy cp1300 printer. 
cheryl

[John_Q]

Hello CherylB2,

You can use shuffle print to print images via WI-FI from your smartphone. This allows you to print up to 8 images together on a sheet. There are other options to print more per page when printing from a memory card directly or via USB flash drive. I have attached a copy of the manual HERE for your reference. Printing images from Smartphones starts on page 35.