Really need some help with my new Pixma TS3722 and connecting to my internet

[Tiffany · Accepted solution]

Welcome to the forum!

So that the Community can help you better, let us know the exact error message. How are you connecting? Which version of Windows or macOS you are using? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[Jw51]

I want to print photos wirelessly from my IPhone 16 but the printer will not hook up to my internet. I have downloaded the canon print app, chatted with the virtual Assistant, downloaded the Canon Print App and tried to to reach Customer Support by phone and was told by the Virtual Assistant that an account had to be set up, which I had done, and that there was no record of my phone number. After all of this, the call was ended by the Assistant. Is there any way to reach a live person for support?

[Patrick]

Hi Jw51,

When attempting to call in, please make sure you are calling from the number that is linked to your My Canon account.  If not, please make sure you are entering that number when prompted.

Otherwise, please contact one of Canon's Technical Support Representatives via chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS3722 and then click on the Product Support button. When that page loads, click on the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Jw51]

I do not receive an error message; however I did get to talk with a technician on the phone but unfortunately she did not help me solve the problem. I am taking a couple of days off to tend to family things. Thank you for your reply. Jw51

[Jw51]

Thank you for taking the time to reply. I have made contact with a tach support person but the problem was not solved due to difficult communication skills and very noisy background noise. I am very disappointed in the Canon Support and am waiting for one of my sons to help me this weekend. Thank you, Jw51

[Patrick]

Hi Jw51,

What is the model name and number of the router that you are using?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.