Problems downloading drivers for PIXMA TR8620

[artspolice]

I’m trying to connect a Canon PIXMA TR8620a to my Dell Windows 11 PC, even though it was connected prior to a reset I did to try correct another problem. Installation proceeds normally until I get this error message: “Failed to acquire information on the driver and software. Check the network connection." I tried downloading the driver setup from the Canon website and got message that download is completed and to look for a gray box, which will contain the download, at the bottom of the browser. I see no gray box. Tried the quick wifi setup method and printer screen says to follow the instructions on the computer. I don't find any instructions. So I'm at a complete loss and will be grateful for any help.

[DerrickL]

This is the direct link to the drivers package, right click it choose save as and then choose your desktop, makes it much easier to find it. 

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMDg0MDA0&cmp=ABR&lang=EN

[artspolice]

Thanks, but the link goes to the same page I used to download the program.

[shadowsports]

Greetings,

No, that link downloads the driver. I just tested it.  >>>> win-tr8600-1_3-n_mcd.exe

[sakarlin]

I had the exact same problem when I tried to setup my laptop with the drivers.  did the fix below work?

[Stephen]

Hello. Go to the following link from the computer or device you want to setup https://ij.start.canon/tr8620 

[sakarlin]

that's exactly where I went and had this issue.  The driver downloaded onto my laptop but then the error message came up.  tried several times and still same result.  

[Stephen]

Hm. Then you may want to get in touch with support. You can find your personalized options within your Canon Account at https://canon.us/account