06-20-2023 06:05 PM
I’m able to print from my laptop to the printer but not from my phone. I checked and they are both on the same network but for whatever reason my phone isn’t finding the printer. Please help if you can! Tia
06-21-2023 08:11 AM - edited 06-22-2023 01:47 AM
Hello, MyAARPMedicare providers
Check printer compatibility, ensure that your printer is compatible with mobile printing. Not all printers support direct printing from mobile devices. Check the printer's manual or manufacturer's website to confirm if mobile printing is supported and if any specific mobile printing apps or protocols are required. Install the printer app, if your printer requires a specific mobile printing app, make sure it is installed on your phone. Visit the app store for your device and search for the printer's brand or model to find the appropriate app. Verify Wi-Fi connection, check that your phone is connected to the same Wi-Fi network as your printer. Sometimes, phones may inadvertently connect to a different network instead of the Wi-Fi network. Open the Wi-Fi settings on your phone and ensure that it is connected to the correct network. Restart the printer, Turn off the printer, wait for a few seconds, and then turn it back on. This can help refresh the printer's network connection and make it more discoverable to your phone. Restart the phone, restart your phone to ensure that any temporary network or connectivity issues are resolved. Update printer firmware, check if there are any firmware updates available for your printer. Visit the manufacturer's website and search for your printer model to see if any firmware updates address compatibility or connectivity issues. Check firewall settings, some routers have built-in firewalls that can potentially block communication between devices. Ensure that the firewall settings on your router are not interfering with the connection between your phone and the printer.
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