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Printer shows connected to wifi but computer cannot see it on the network

jacksomk31
Apprentice

Printer was working fine but yesterday printer would not print. I keep getting an "Error - Printing" on the status of my print queue and a pop up that says "Printer not responding". I've rebooted the printer, the computer, the modem and router. I've tried to connect the printer to the wifi network again and the printer says connected but when I tried to update the drivers the installation wizard says that the printer could not be detected on the network. 

 

Edited: Windows 10 - Pixma MG5520

1 REPLY 1

SamanthaW
Moderator
Moderator

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and your printer modeI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

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