cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Printer connection problem

laurieferris
Apprentice

I cannot get my Mac OS10.6.8 to recognize/find my new Canon MG6620 printer. The printer IS connected to the LAN access point. Help!

2 REPLIES 2

duggadugdug
Apprentice

I'm having this same problem, also.  My router recognizes and communicates with the printer. Entering the printer's IP address in a web browser connects me to the printer's "internal" webpage (but requires a password I don't know), so some sort of connection is there.

 

But everytime I try to print (and I've tried from multiple applications), it will start "Printing page 1" and then within a second or two, the queue displays a "The printer is not connected" error up top, and the specific job says "Printing -- Looking for printer"

 

I've updated the firmware, cycled the computer, the printer, and the router down and restarted.  Still, nothing.

 

I'm not encouraged by the lack of response to the prior questioner's query over the past 7 months.  Next stop: A majorly negative Amazon review...

 

Well, for whatever reason, removing the printer from my Mac, and then re-adding it again (via the "Printers and Scanners" option under "System Preferences") has it up and running again.  Not sure what the problem was, or whether it will recur again, but that at least appears to be a temporary work-around.

Holiday
Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II