Print Studio Pro Reports Insufficient Memory

[EduardoAlemao]

MacOs Ventura / Image PROGraf PRO 4000 / Insufficient Memory

Ok, just update my MacMini 2018 (Intel / 32Gb RAM) to MacOs Ventura.

For my surprise Print Studio Pro (or something else) is not properly working.

The message goes like this when I hit command + P inside PSP.

An error occurred while printing. Memory may be insufficient for printing.

Using the latest PSP version: 2.2.5 , and latest driver for the printer: 24.20.0.0, and the test file for that print is a small PSD (25Mb / 8bits) from a Canon 5D Marks II. Tried from Lightroom and Photoshop 2022 and 2023, all update....

Tried that using cables and WiFi. The error is always the same.

[shadowsports]

Greetings and Welcome,

Congrats on being an early adopter.  Ventura was just released.  The drivers you are using mention support for OSX13.  I'd try removing the printer and all canon applications, then restart and re-add the device.  Install PSP and retest.  Thats about all you can do at this point.  😉

[EduardoAlemao]

Already did that... 
Reset printing system. Install printer again, install PSP again. Nothing. Same error.

[shadowsports]

Greetings,

Then you have done all that you can.  If this is a production environment, a Time Machine Back Up might be useful at this time.

You can leave feedback, and notify the Canon Development Team  that v24.20.0.0 does not appear to work with OSX13 in your testing.

Canon Support for | Canon U.S.A., Inc.

Bottom middle of the page +Feedback, then product.

[EduardoAlemao]

Update:

So far I can now print using Canon drivers for the Pro4000. The good and old command+P using Photoshop and the dialog box from MacOs (wich is completely redesign on Ventura).

Print Studio Pro tough IS NOT working as stated early.

Another super annoying behavior on PSP under Ventura is that all values are now in INCHES and not the metric system as I always used…. 

[shadowsports]

Some progress then.  Thats good.  Don't the prefs in PSP allow you to specify imperial vs metric?

[EduardoAlemao]

No. I understand that this is a system wide configuration. And yes, it is metric right now....

[EduardoAlemao]

Update 01:
I manage to install and successfully use Canon Professional Print & Layout on the MacMini! Printer is working fine.

Update 02:
Should not do that but I just updated my MacStudio Max (Apple chip / 32Gb RAM) to the new MacOs Ventura. And again:

An error occurred while printing. Memory may be insufficient for printing.

All apps updated, all firmware ok, everything the same. And no luck. And everything in it is in inches now....

After all that is final: Print Studio Pro is not working under MacOs Ventura! So far I continue using Professional Print & Layout though I really don't like it.

Oh, and once again I got that message of the missing folder. That is classic by now. Just create it and start printing.

I think Canon software is CRAP.

[canonsky]

This just in for Eduardo et al. -- it's not the PSP software that's the issue, it is Canon's failure to update the program in sync with Apple's release of Ventura.  A call to Canon with my concern cleared the air -- a fix is expected in "three of four months."  That'a about how long it took last time for Canon to upgrade to a previous new operating sytem from Apple.  You wonder why Canon doesn't get it's engineering act together; it was certainly no mystery that Apple planned to release Ventura many months before it happened.  We are all in the same boat -- either find another machine with Catalina or Big Sur, etc., or learn to print without Print Studio Pro for the time being.

[EduardoAlemao]

Thanks Canonsky 😄

Pretty much a shame Canon can't get updates more often.

Anyway I am still using Professional Print & Layout on a daily basis. It works fine for me now on PRO2000 and PRO4000 and I guess the PRO1000 either.