Pixma MX922 won't connect to wireless

[thfrieden4]

My Canon Pixma MX922 won't connect to my wireless connection. All my other wireless devices are working properly. This is the same wireless connection the printer has been on for a year. I can't get it to connect to my hot spot either. It detects the wireless but won't connect. I get the "Connecting to access point..." message for a long time and then it times out. Help! 

[Archraj1]

Mine is already in WPA2! It always was. Any other tip you think can help with this issue!? It worked fine last week! 

[ps1819grits]

James_C

I can get to step 7 in trying to set up my printer on my wifi network. For reference, we just changed our internet provider this week. 
The printer will not give the screen to enter the network key/password. After selecting the access point, it says "connecting to the access point", then it comes up with an error that says it cannot connect and to check the password and such. 
I have connected it to my laptop and updated drivers, etc. I am at a loss as to how to fix this and get it back online. I do not remember having such issues when connecting to the last 2 networks that we have had over the years. 
Please help!

[ArthurJ]

Hi,

Since you have a new internet provider, check to make sure your network is not running WPA/WPA2 or WPA2/WPA3. If it is, the printer will not be able to connect. You will need to log into your router as administrator and change the security to just WPA2 and then reconnect the printer. 

After the printer is connected, you can change the security setting on your router back to what is was. 

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[Tiger094]

Cannon support is non existent. Thanks for the answer.