Pixma MG5420 windows 10 can't find it

[tonigleason]

I have a MG5420 that worked just fine.  I changed routers to a Tp-link.  I can not get my windows 10, ipad or iphone to find the printer.  My printer is connected to the router.  I have reinstalled the drivers.  I called customer support and they won't help.  I just bought new ink cartridges for it so I don't want a new printer.  Please help

[shadowsports]

Start with the basics.

Whats the printer's IP address

Can you ping it from the computer you are printing from?

[tonigleason]

I ended up calling TP-Link, who is my router.  And who would have thought, but TP-Link isn't compatibile with that printer.  So I guess I'll have to get a printer that is compatibile or get a new router.  I just bought the router in January.  

           https://static.tp-link.com/resources/compatible/Print-Server/Print_Server_Compatibility_List_160804....