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Pixma G7020 Won't connect over wireless

bombri
Apprentice

Hi, I am trying to connect my laptop to my new 7020 over wireless and am thus far without luck. I have tried the following things

 

1. The easy setup/pairing fails

2. I then tried using the setup utility searching for the printer and it can't find the printer

3. I then manually got the printer on the network by performing the manual setup connecting to my network and providing router password etc...

4. The PC and canon software still can't find the printer on the network

5. I then tried using the setup utility on this page https://ugp01.c-ij.com/ij/webmanual/WebPortal/PTA/pta_guide.html?lng=en&type=app-gd2&app=nwds - but still without any luck

6. I also tried turning off my windows defender firewall to see if the PC could then find the print

 

Any ideas for me?

 

Thanks much,

BB

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi bombri,

 

It is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

 

 

 

 

 

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bombri
Apprentice
Thanks, I ended up returning the printer

smittycdm
Apprentice

I have this problem too. Both with a PC and two Apple products. What gives? Do I have to return the printer?

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