Pixma 5320

[diver989]

Why is the printer reading offline when I try to print through wireless? I am running Windows 7 and this issue only started about a month or two ago. Help is needed!!! 

[Jenine]

Hi diver989!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

[Ramona]

Hi diver989,

To try and resolve the issue, please ensure that the printer is not set to be offline by following these steps:

1. Go to your START menu and select DEVICES AND PRINTERS.

2. Right-click over the icon for your PIXMA MG5320, then select SEE WHAT'S PRINTING.

3. Go up to the PRINTER menu and if there are any documents in the queue, please select the CANCEL ALL DOCUMENTS option. If prompted if you are sure, please confirm that you are sure to clear the documents out of the window.

4. Go up to the PRINTER menu again and if USE PRINTER OFFLINE is selected (with a checkmark beside it), please click on it to deselect it.

5. Attempt to print again.

If you still experience difficulty printing, you can turn the printer off, then unplug your wireless router for at least 10 seconds, then plug it back in and when it is back up, turn the printer back on. This should reset the connection between the two devices.  If the printer is still in an offline state, please call or email us at one of the methods on the Contact Us page for further assistance.