Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixa MG5720 will not stay connected to WIFI


I know this is an old printer, but it has been working fine until the last 2 weeks.  For some reason it will not stay connected to my wifi.  Everytime I go to print something whether it be from my Mac or my iphone, or anyones computer or phone for that matter, the devices will not find the printer.  I have tried unplugging it for awhile and then plugging it back in.  In order to get it to connect, I have to manually pick the network and then put in the passphrase each time.  Then it will connect but only for a few minutes.  I have tried various ways to connect to the network and enter the passphrase.  Nothing has changed with the wifi lately.  I have googled and just come up with things I have already done.  I searched the forums but could not find anything with this particular printer.  I am at a loss here.  Any suggestions??



Things I would confirrm/change:


Use separate SSID names for 2.4Ghz/5Ghz networks on your wireless router (if dual or tri-band and using the same name for all broadcasts)


Assign the printer a static IP on your network.  Something that doesn't change.  Don't make it a "moving target" and leave things to chance.


After doing the above the printer should remain connected to the 2.4Ghz broadcast and and be discoverable by its static IP consistently.  This means you can PING it (from command prompt or terminal window), and/or open a browser and view its webserver by entering its IP address.  


If it fails to remain connected possible causes:


Too far from wireless broadcast

Hardware issue with printer or its radio


If other devices remain connected, that would again point to the printer.  The printer retains settings, even after power loss or failure, so you should not have to re-enter network settings over and over, even after power cycle or loss.

Bay Area - CA

~R5 C ( ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

Thank you. I really think it is a printer problem now.  It will stay connected for a few jobs and then disconnect.  It is an older printer...maybe it needs an update?  I don't even know if that is a thing for a personal printer.  Right now I am just turning it on and off to get it to work.

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.