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PIXMA iX6870 Network issues with new router


hello, I used inkjet printer model iX6870 for many years back. I just upgraded my Wifi to Wifi6 which is more advanced than the previous wifi. but now my printer cannot be detected when I reinstall the software, is there any problem with the printer?



Hi Yusof,

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product  ix6870 appears to be a model that is not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We can only provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

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